Refund and Return Policy
In addition to your warranty rights set out in these terms and conditions and noting that this clause does not apply in relation to any custom made products, we will also accept the return of products and issue refunds:
- if your product remains boxed/packaged and unopened - you may contact us via firstname.lastname@example.org within thirty (30) days of delivery to arrange for a return and refund however all costs associated with returning the product will be your responsibility; and
- if your product has been unboxed and/or opened but otherwise is as new – you may contact us via email@example.com within fourteen (14) days of delivery to arrange for a return and refund however all costs associated with returning the product will be your responsibility and we reserve the right to deduct a reasonable amount from the funds to be refunded to cover the costs of repackaging and restocking the product.
- Subject only to the Consumer Guarantees if they are applicable to you, we will not accept for return any product that has been used, installed or modified.
- Subject only to the Consumer Guarantees if they are applicable to you, we will not accept for return any product that is custom-made. For the avoidance of doubt, this includes all products purchased through our custom configurator application, printed heat shrink, terminated cables where you have specified a custom length and/or included braided sleeving, stripped and/or tinned raw cable or connectors that have been tinned or crimped.
- If you consider your product is eligible for return based on your warranty rights, please contact us via firstname.lastname@example.org to arrange for return.
- If, in accordance with these terms and conditions, you are entitled to return a product to us for refund, replacement or repair you will generally be responsible for returning the product to us at your expense (unless these terms and conditions set out otherwise).
- You must adequately package any product you are returning to ensure that it is not damaged during return delivery to us. All original items including packaging must also be returned.
- If you are entitled to a refund, we will only give you the refund once we have received the product and had the opportunity to inspect it and assess whether it is eligible for a refund under these terms and conditions.